Content
Briefs, scores, drafting, Topic Finder and exports.
Knowledge base
144 questions, each with a direct answer. Search, or browse by topic.
Getting started
Your first day: trial, projects, keywords and what to look at first.
- How do I start a free trial?
- What should I do first after signing up?
- What happens when the free trial ends?
- Do I need a credit card for the trial?
- Can I use Serpified for my own site rather than for clients?
- Which countries does Serpified cover?
- Is there an onboarding call or training?
- What does a research credit buy?
Plans, pricing and billing
What each plan includes, how credits work, invoices, upgrades and cancelling.
- How is Serpified priced?
- Do all plans include all features?
- What counts as a website?
- What are the limits on each plan?
- What happens if I go over a limit?
- Can I buy extra credits?
- Do unused monthly credits roll over?
- Can I add more websites to a plan?
- Can I add more seats?
- How do upgrades and downgrades work?
- How do I cancel?
- Is there a refund policy?
- Which payment methods do you accept?
- Where do I find invoices and receipts?
- Do prices include VAT or sales tax?
- Can I switch between monthly and annual billing?
- What is the Enterprise plan?
Account and security
Logins, two-factor, passwords, team members and keeping the account safe.
- How do I turn on two-factor login?
- I lost my authenticator. How do I log in?
- What are the password rules?
- How do I reset a forgotten password?
- How do I invite a colleague?
- What is the difference between an owner and a member?
- How do I remove someone from the workspace?
- How do I log out of all devices?
- Why was my account locked after failed logins?
- How is my data protected?
- Can I change the email address on my account?
- How do I stop the onboarding and tips emails?
Projects and keywords
Websites, markets, uploads, tags and limits.
Rank tracking
Daily checks, cities, devices, alerts and what the numbers mean.
- How often are rankings checked?
- When do the first positions appear?
- Can I track rankings in a specific city?
- Why does a ranking jump up and down from day to day?
- What does the unstable marker on a day mean?
- What is visibility?
- How do rank alerts work?
- What is the why-it-moved explanation?
- What is keyword cannibalisation?
- What is the Sensor?
- How much does rank tracking cost?
- Can I see competitors' positions for my keywords?
Competitive research
Domain overview, keyword gap, comparisons, monitoring and traffic estimates.
- What does Domain overview show?
- How accurate are traffic estimates?
- Why is my real traffic higher than the estimate?
- How does the Keyword gap work?
- How many domains can I compare?
- What does competitor monitoring watch?
- How are competitors found automatically?
- Can I research a competitor's subdomain or a single page?
- How far back does historical data go?
Keyword research
Modes, volumes, difficulty, intent and strategy.
Site audit and on-page
Crawls, checks, scores, JavaScript, speed and the page optimiser.
- How many pages can an audit crawl?
- What does the audit check?
- What is the health score?
- Does the audit render JavaScript?
- Where does the speed data come from?
- Can I schedule audits?
- Will the crawler slow down my site?
- What is the AI-search readiness group?
- What does the page optimiser do?
- What is a page teardown?
Advertising and the ads agent
Competitor ads, PPC tracking, the planner, Google Ads connection and approvals.
Links, audit and outreach
Backlink data, toxic links, disavow files, mailboxes and campaigns.
AI search visibility
How assistants are measured, costs, and how to improve the numbers.
Reports, integrations, API and MCP
PDF reports, Google connections, exports, API keys and the MCP server.
- How do scheduled reports work?
- Can I white-label reports?
- How do I connect Google Search Console and Analytics?
- What permissions does the Google connection ask for?
- Can I export data?
- How do I get an API key?
- What is the MCP server?
- What are the API rate limits?
- Is there a Looker Studio or Google Sheets connector?
Data, privacy and the company
Where data comes from, what we store, GDPR, and how to reach us.
- Where does Serpified's data come from?
- Is Serpified GDPR compliant?
- What personal data do you store?
- How long is my data kept?
- How do I delete my account?
- Do you use cookies?
- Is my research visible to other customers?
- Is Serpified affiliated with Google or any other company?
- How do I contact support?
- Where are the servers?
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